Chatbots Write for Us
Chatbots are software applications that simulate a human conversation. They follow pre-packaged rules to mimic real-world interactions and respond to customer questions. Additionally, chatbots using artificial intelligence (AI) and natural language processing (NLP) can analyze these interactions on a near-human level.
Chatbots allow you to instantly target website visitors with specific messages tailored to each visitor. You can also create chatbots particular to each website page or audience based on who they are, where they are from, what content they like, and where they are in the buying process.
How do Chatbots Work?
The chatbots process the data provided by the site visitor to generate the correct answer. They help answer questions and offer next steps, such as scheduling a demo, arranging a call, or making a purchase. The best part is that they are active 24/7, whether your sales team is online or not.
In short, a well-designed chatbot:
Use existing conversation data to understand what kind of questions people are asking. Discuss the correct answers to these questions. Use machine learning and NLP to gain context and improve your answers to these questions.
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